Privacy Notice | On Healing

Clinic Privacy Notice for Clients

Effective date: March 20, 2023
Last updated: April 10, 2025

This document outlines how information that is collected from clients is used, who that information is shared with and how it is kept secure. This notice is not exhaustive. Any additional information or explanation needed will be provided upon request. Contact us by sending an email to office@onhealing.ca.

What a Nutritional Therapist Does

Nutritional Therapists provide nutritional therapy to clients to improve their health through diet and lifestyle interventions. There is a focus on preventative healthcare, the optimization of physical and mental health and chronic health conditions. Through naturopathic nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, the Nutritional Therapist aims to understand the underlying causes of your health issues which they will seek to address through personalized dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.

1. How I obtain a client’s personal data

I offer online consultation services to clients residing all over the world in accordance with the standards set forth by the Personal Information Protection and Electronic Documents Act (PIPEDA), the Personal Health Information Protection Act (PHIPA), the Health Insurance Portability and Accountability Act (HIPAA) and General Data Protection Regulation (GDPR) to keep your privacy preserved and sessions confidential. I uses a video-call and practice management application that’s designed specifically for healthcare use. The video feature of the application is similar to Zoom, but its full-encryption and PIPEDA/PHIPA/HIPAA/GDPR-compliance keeps your privacy preserved and sessions (as well as all documents submitted on the platform) confidential.

I obtain a client’s information when they provide me with personal data in the following ways:

By completing a nutritional therapy questionnaire
By signing a terms of engagement form
During a nutritional therapy consultation
Through email or over the telephone
This may include the following information:
– Basic details such as name, address, contact details and next of kin
– Details of contact I have had with you such as referrals and appointment requests
– Health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans
– General Practitioner (GP) contact information

I use this information in order to provide you with direct healthcare. This means that the legal basis of my holding your personal data is for legitimate interest.

Following completion of your healthcare, I retain your personal data for the period defined by my professional association FNTP registrant body, GRCCT. This enables me to process any complaint you may make. In this case the legal basis of my holding your personal data is for contract administration.

Information I get from other sources

I may obtain sensitive medical information in the form of test results from biochemical testing companies (laboratories). I use this information in order to provide you with direct healthcare. This means that the legal basis of my holding your personal data is for legitimate interest.

I may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us (myself and your other healthcare provider) your express consent. If I do not receive this consent from you, I will not be able to coordinate your healthcare with that provided by another provider (practitioner) which means that the healthcare provided by me may be less effective. Consent to discuss your case with another of your health care providers will always be asked for separately.

2. How I use a client’s personal data

I act as a data controller for use of your personal data to provide direct healthcare. I also act as a controller and processor in regard to the processing of your data from third parties such as testing companies/laboratories and other healthcare providers.

I undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with my duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. I will also take reasonable security measures to protect your personal data storage.

I may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime; in addition, where there is a legal requirement such as a formal court order.

3. Do you share a client’s information with other organizations?

I will keep information about you confidential. I will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

My registrant body, GRCCT, and my professional association, FNTP, for the processing of a complaint made by you
Any contractors and advisors that provide a service to me or act as my agents on the understanding that they keep the information confidential
Anyone to whom I may transfer my rights and duties under any agreement I have with you
Any legal or crime prevention agencies and/or to satisfy any regulatory request (e.g. GRCCT) if I have a duty to do so or if the law allows me to do so
I may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare. I will not include any sensitive information

I will seek your express consent before sharing your information with your GP or other healthcare providers. However if I believe that your life is in danger then I may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

4. What are your rights as a client?

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data you must make a subject access request in writing to me at office@onhealing.ca. Under special circumstances, some information may be withheld.

I shall respond within 30 working days from the point of receiving the request and all necessary information from you. My response will include the details of the personal data I hold on you including:

Sources from which I acquired the information
The purposes of processing the information
Persons or entities with whom I have shared the information

You have the right, subject to exemptions, to ask to:

Have your information deleted
Have your information corrected or updated where it is no longer accurate
Ask me to stop processing information about you where I am not required to do so by law or in accordance with the FNTP and GRCCT guidelines.
Receive a copy of your personal data, which you have provided to me, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from me.
Object at any time to the processing of personal data concerning you I do not carry out any automated processing, which may lead to automated decision based on your personal data. If you would like to invoke any of the above rights, please email me at office@onhealing.ca.

5. What safeguards are in place to ensure data that identifies me as a client is secure?

I only use information that may identify you in accordance with GDPR. This requires me to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful. Within the health sector, I also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. I will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. I also ensure the information I hold is kept in secure locations, restrict access to information to authorized personnel only, and protect personal and confidential information in locked filing cabinets in a locked, alarm protected office and forms that are filled out and signed electronically will be stored digitally on my password encrypted personal laptop. I ensure external data processors that support me are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

6. How long do you hold confidential information about clients for?

All records held by me will be kept for the duration specified by guidance from my professional association (FNTP).

7. Complaints

If you have a complaint regarding the use of your personal data then please contact me by emailing me at office@onhealing.ca and I will do my best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to European Data Protection Board (EDPB), you can contact them via their website: European Data Protection Board

Website Privacy Notice

Effective Date: March 20, 2023
Last updated: April 10, 2025
Privacy Notice for www.onhealing.ca

Paradigm Shift (“we,” “us,” or “our”) is committed to protecting the privacy of your personal
information. This Privacy Notice outlines how we collect, use, disclose, and safeguard
(“process”) your information when you visit our website onhealing.ca (the “Website”) and
use our services (“Services”), such as when you:

Visit our website at onhealing.ca, or any website of ours that links to this privacy
notice
Engage with us in other related ways, including any sales, marketing or events

Questions or concerns? Reading this privacy notice will help you understand your privacy
rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at office@onhealing.ca

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we
may process personal information depending on how you interact with us and the Services, the
choices you make, and the products and features you use.

Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and specific third parties.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. WE will consider and act upon any request in accordance with applicable data protection laws.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or out products and Services, when you participate in activities on the Services, or otherwise when you contact us. We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: names, phone numbers, email addresses, mailing addresses, contact preferences, contact or authentication data, debit/credit cards, billing addresses, passwords, usernames, job titles, and demographic information that you voluntarily give to us when you choose to participate in various activities related to the Site, such as comment sections or purchasing products or services. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information: health data, financial data and genetic data. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Payment Data

We may collect data necessary to process your payment if you choose to make purchase, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Practice Better. You may find their privacy notice link here: practicebetter.io/privacy

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information collected from other sources

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. The information includes mailing addresses, job titles, email addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

2. How do we process your information?

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to
respond to your inquires and solve any potential issues you might have with the requested service
To enable user-to-user communications. We may process your information if you choose to use any of our offering that allow for communication with another user.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to precent harm.
To send you a newsletter.

3. What legal bases do we rely on to process your information?

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (I.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time by emailing office@onhealing.ca.
Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to: Understand how our users use our products and services so we can improve user experience.
Legal Obligations. We may process your information where we believe it is necessary for
compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (I.e., express
consent) to use your personal information for a specific purpose, or in situations where your
permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with the next of kin
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations

4. When and with whom do we share your personal information?

We may need to share your personal information in the following situations: Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, present crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, or to tailor advertisements to your interests (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To extent these online tracking technologies are deemed to be a “sale”/“sharing” (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under the section “DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?”

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. How long do we keep your information?

We only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), when we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How do we keep your information safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. Do we collect information from minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age, not do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you are aware of any data we may have collected from children under the age of 18, please contact us at office@onhealing.ca

9. What are your privacy rights?

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not the be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by email at office@onhealing.ca.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you many contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are replying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent ay any time. You can withdraw your consent at any time by contacting us at office@onhealing.ca.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us at office@onhealing.ca. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and the use of your account, to respond to service requests, or for other non-marketing purposes.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at office@onhealing.ca.

10. Controls for Do-Not-Track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we not not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honouring DNT signals, we do not respond to them at this time.

11. Third-party websites and social networking services

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Notice, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy notices or policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.

This Website may integrate with social networking services. You understand that we do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our Website, we are doing so merely as an accommodation and, like you, are relying upon those third-party services to operate properly and fairly.

You should be aware that information which you voluntarily include and transmit online in a publicly accessible blog, social network or otherwise online may be viewed and used by others. We are unable to control such uses of your information, and by using such services you assume the risk that the information provided by you may be viewed and used by third parties.

12. Do United States residents have specific privacy rights?

Categories of personal information we collect

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES
B. Personal information as defined in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information	NO
C. Protected classification characteristics under state or federal law	Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data	NO
D. Commercial information	Transaction information, purchase history, financial details, and payment information	NO
E. Biometric Information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, applications, system, and advertisements	NO
G. Geolocation data	Device location	NO
H. Audio, electronic, sensory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contract details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job for us	NO
J. Education Information	Student records and directory information	NO
K. Inferences drawn from collected personal information	Inferences drawn from any of the collected personal information listed above to create a profile summary about, for example, an individual’s preferences and characteristics	NO
L. Sensitive personal information	Health data, debit or credit card numbers and contents of email or text messages	YES

We only collect sensitive personal information, as defined by applicable privacy laws or the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposed. You may have the right to limit the use or disclosure of your sensitive personal information for the purpose of inferring characteristics about you.

We may also collect other personal information outside of these categories through instances
where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquires.

We will use and retain the collected personal information as needed to provide the Services or for:

Category H – As long as the user has an account with us
Category L – As long as the user has an account with us

Sources of Personal Information

Learn about how we use your personal information in the section, “How do we process your
information?”

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written
contract between us and each each service provider. Learn more about how we disclose
personal information to int he section, “When and with whom do we share your personal
information?”

We may use your personal information for our own business purposes, such as for undertaking
internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under US state data protection laws. However, these rights are not absolute,
and in certain cases, we may decline your request as permitted by law. These rights include:
Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy policy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects “” profiling”)

Depending upon the state where you live, you may also have the following rights:

Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California’s and Delaware’s privacy law)
Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Oregon’s privacy law)
Right to limit use and disclose of sensitive personal data (as permitted by applicable law, including California’s privacy law)
Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including
Florida’s privacy law)

How to Exercise Your Rights

To exercise these rights you can contact us by submitting a data subject access request, by
emailing us at office@onhealing.ca.

Under certain US state data protection laws, you can designate an authorized agent to make a
request on your behalf. WE may deny a request from an authorized agent that does not submit
proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about when we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at office@onhealing.ca. We will inform you in wiring of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a compliant to your state attorney general.

California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by emailing us at office@onhealing.ca.

13. Do Other Regions Have Specific Privacy Rights?

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (Privacy Act). This privacy notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect form you, from which sources, for which purposes, it may affect our ability to provide our services, in particular:

Offer you the products or services that you want
Respond to or help with your requests

At any time, you have the right to request access to or correction of your personal information. You can make such a request to or correction of your personal information. You can make such a request by emailing us at office@onhealing.ca.

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand’s Privacy Policy Principles to the Office of New Zealand Privacy Commissioner.

Republic of South Africa

At any time, you have the right to request to or correction of your personal information. You can make such a request by contacting us by emailing us at office@onhealing.ca.

If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:

The Information Regulator (South Africa)
General enquires: enquires@inforegulator.org.za
Complaints (complete POPIA/PAIA form 5) PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za

14. Do We Make Updates to this Notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date a the top of this privacy notice. If we make material changes to this privacy notice, we may notify you wither by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

15. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at office@onhealing.ca.

16. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These right may be limited in some circumstances by applicable law. To request to review, update or delete your personal information, please email us at office@onhealing.ca.